VXI PASSPORT LIMITED WARRANTY
1. If your VXI headset or amplifier fails to work for any reason during the first two years from the date of purchase as shown by the purchaser's warranty registration, VXI will repair or replace the headset or amplifier, at its election, free of charge. Without warranty registration, the warranty period begins on the date of manufacture. All products returned to VXI after the two-year warranty period will be repaired as out-of-warranty products, and the purchaser will be billed for such repairs pursuant to the out-of-warranty repair provisions set forth below.
2. The obligations of VXI under this warranty shall be limited to repair or replacement (at our option) of any part returned freight prepaid to VXI. Returned products require a Return Authorization that may be requested from VXI by calling 1-800-742-8588.
3. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not permit the exclusion of implied warranties and the foregoing exclusions may not apply to you.
4. In no event shall VXI be responsible for any other damages whatsoever including direct, indirect, special, incidental, consequential, or otherwise for breach of this or any other warranty, express or implied.
5. Products returned to VXI for warranty and out-of-warranty repairs, freight prepaid and with proper Return Authorization, will be return shipped to the customer at VXI's expense within five (5) business days of VXI's receipt of payment.
OUT-OF-WARRANTY REPAIRS
VXI will repair out-of-warranty headsets or amplifiers for such charges as may be applicable as of the date of receipt by VXI. See return details above. Out-of-warranty repairs are warranted to be free from defects in material and workmanship for ninety (90) days.
RETURN POLICY
VXI extends a 30 day money back guarantee on all VXI products. Please call Customer Service at 800-742-8588 for a Return Authorization number that must be placed on the return box. All products must be returned in like new condition in original packaging. Return policy applies to products purchased directly from VXI only. Reseller return policies may vary. Please note, more often times than not, the product may seem like it is not working, when in fact it was simply not installed correctly. We suggest reading through your manual, reviewing instructions in the Customer Support section of our website and seeking assistance from our Customer Service team to make sure that your products are installed correctly. To download a PDF of our 30 day money back guarantee, click here.
SHIPPING POLICY
PLEASE NOTE! Regardless of ship method selected, orders placed before 2:00pm EST, Monday - Friday will typically ship the same day. Orders placed after 2:00pm will be shipped the next business day.
Shipping charges for the US and Canada will be based upon actual UPS charges.
INTERNATIONAL POLICY
International Orders: VXI can only ship orders to the US and Canada at this time. Click here to view our International Website which features our international distributors. They would be happy to assist you with your VXI product needs.
Note: Any duties and taxes levied on products shipped to Canada will be the responsiblity of the customer.
CLICK HERE FOR WARRANTY REGISTRATION
