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VXI Parrott TalkPro USB Frequently Asked Questions:

For Vista users Click here for assistance.

Windows 98 : If you headset doesn't seem to be working at all, please test the microphone by following the procedure below.

  1. Put the headset on and position the microphone properly.
  2. Select

    Start / Settings / Control Panel / Multimedia

    .  From the Multimedia window, verify that the USB Audio Device is selected as the Preferred Device for Playback and selected as the Preferred Device for Recording.
  3. Check “Use Only Preferred Devices”.
  4. Click OK to close the Multimedia window; close Control Panel.
  5. Open the Windows Sound Recorder by selecting

    Start / Programs / Accessories / Entertainment / Sound Recorder.

  6. Click on the Record button in the Sound Recorder to begin recording.
  7. Speak into the headset microphone for about 10 seconds. You should see variations in the green wavelength meter as you speak.
  8. Click the Stop button to stop recording. 
  9. Click the Play button to playback your recording. You should hear your voice in your earpiece.
  10. You have successfully installed and tested your TalkPro USB Headset.
  11. For Internet Telephony Applications, it is highly recommended that you rerun the AudioSetup Wizard for the VoIP provider.
  12. For speech applications, verify that USB Audio Device is selected as input/output source.

Windows XP

  1. Put the headset on and position the microphone properly.
  2. Select

    Start / Control Panel / Sound and Audio Devices

    .  From the Sound and Audio Devices window, click and select the

    Audio

    tab.  Verify that the USB Audio Device is selected as the Preferred Device for Playback and selected as the Preferred Device for Recording.
  3. Check “Use Only Default Devices”.
  4. Click OK to close the Sound and Audio Devices window; close Control Panel.
  5. Open the Windows Sound Recorder by selecting

    Start / All Programs / Accessories / Entertainment / Sound Recorder.

  6. Click on the Record button in the Sound Recorder to begin recording.
  7. Speak into the headset microphone for about 10 seconds. You should see variations in the green wavelength meter as you speak.
  8. Click the Stop button to stop recording. 
  9. Click the Play button to playback your recording. You should hear your voice in your earpiece.
  10. You have successfully installed and tested your TalkPro USB Headset.
  11. For Internet Telephony Applications, it is highly recommended that you rerun the AudioSetup Wizard for the VoIP provider.
  12. For speech applications, verify that USB Audio Device is selected as input/output source.

Macintosh® procedure to test for microphone transmit and audio output (optional)

  1. Under the Apple Menu select System Preferences
  2. Choose System
  3. Select Speech
  4. Select Speech Recognition
  5. Choose Settings
  6. Select VXI USB 7.02
  7. Click on Calibrate and follow the onscreen directions
  8. Click Done
  9. Quit System Preferences

My VXI USB headset isn't working with IBM ViaVoice.

You may have an older version of the necessary firmware. Make sure that the Preferred Playback and Recording Device are listed in the Audio Properties (XP) or Multimedia (98) properties as VXI USB 7.02 (USB headset).  This is the latest version and will work with ViaVoice. If instead it says "VXI TalkPro USB" you are working with an earlier version of the firmware and will need to contact VXI for assistance. top

My VXI USB headset isn't working with my MAC.

You may have an older version of the necessary firmware. Make sure that the headset firmware is listed in the audio properties as VXI USB 7.02.  This is the latest version and will work with a MAC. If instead it says "VXI TalkPro USB" you are working with an earlier version of the firmware and will need to contact VXI for assistance. top