Passport Frequently Asked Questions:

Are Passport headsets compatible with other amplifiers?

VXI telephone headsets, otherwise known as Passport headsets, are designed to work with VXI Passport and TuffSet series amplifiers. Passport headsets also work with Plantronics and GN Netcom Amplifiers and lower connection cords.

Does VXI offer a warranty on their products?

VXI offers customers a two year manufacturer's warranty on all Passport products. In this time period, if you notice a manufacturing defect on your headset you may send it in to VXI for repair at no cost. If your headset requires service after two years, you can still send it to VXI for repair, however there will be a minimum charge for the repair. If you are uncertain about whether or not your headset is still under warranty, you can call our toll free Customer Service line at 800-742-8588. Please contact VXI Customer Service for a Return Authorization Number (RA Number) prior to sending in any products.

Is there a 30 day return policy if the headset equipment isn't compatible with my phone?

Yes. VXI offers a full 30 day money back guarantee on all products if you are not completely satisfied. However, we do make every effort to send you a headset and amplifier that are compatible with your phone system when you place an order.

In what stores can I view your products?

Currently, our products do not appear in retail stores. However, we do have several distributors across the country. A listing of these is available on our Partner's section of our website. Or please call our toll free Customer Service line at 800-742-8588 for a distributor in your area. You can also view the full range of our products on our website as well.

How do I set the Compatibility Settings on the VXI Everon?

The VXI Everon is easy to set up for compatibility. For most phones, you simply insert two AA batteries and set the switches to A-4. If you have the below listed phone systems, you will not need batteries please set the compatibility settings as follows:

Carbon: Position A, and Position 1.
Merlin: Position A or B and Position 2.
Lucent: 6400-8400; Position B and Position 2.
All other electronic phones that can be powered from the handset cord: Position A or B and position 3.

Troubleshooting

In the unlikely event that your telephone system does not work with the above settings, please follow the instructions below to discover the correct setting for your phone.

Put headset on.
Lift handset from cradle to obtain a dial tone.
Adjust receive volume.
Try all settings:
- A-1, A-2, A-3, A-4
- B-1, B-2, B-3, B-4.
Listen to dial tone as you go and choose the best sounding setting.

How do I utilize the Direct Plug-in Observer Port Feature on the Everon?

The VXI Passport Everon amplifier is designed with a direct plug-in observer port feature. This is great for training situations when a supervisor needs to listen but not be heard by the customer. Simply connect a VXI Observer Headset into the port on the back of the Everon labeled with a "GN". This allows the observer to hear both sides of the conversation. When ordering a VXI Observer Headset (#200547), please remember to order the QD1027 lower cord (#30005).

I am using a Northern Telecom ACD-1 with a 2216 Station. I need to know how to program my VXI Passport headset.

1. Plug headset in port nearest the front of the phone.

2. Press the program key then touch 10 on the phone's dial pad. This is the transmit program. The handset/headset program will appear by displaying a 123 with a cursor flashing beside one of the numbers. The number 1 program establishes compatibility with the VXI Passport Link headset. To move the cursor to position 1, touch 1 on the phone's dial pad then touch program again. The transmit program is now set.

3. To obtain maximum receive volume, touch program again then 00 on the dial pad. The receive program will appear displaying 1234 with a cursor flashing beside on of the numbers. The number 4 program establishes maximum volume for VXI headsets. To move the cursor, touch number 4 on the dial pad, then program again. The receive program is now set. You are now able to adjust your volume up and down by suing your volume rocker bar.

4. For the best performance, the gain on the SL-1 SWITCH should be set at 57.75 Db.

*Note If you prefer personal transmit or volume control, utilize the VXI Passport Everon Amplifier.

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