Frequently Asked Questions

General Questions
Contact Center & Office
BlueParrott
 

VXi Corporation's corporate headquarters are open from 8:00 am to 5:00 p.m. EST

VXi Corporation Headquarters                 

271 Locust Street                                               
Dover, NH 03820                                                                       

Toll free: 800.742.8588                                                            
Office: 603.742.2888
FAX: 603.742.5065
International: +1.603.742.2888

You may contact Technical Support by calling 800-742-8588 or email technicalsupport@vxicorp.com. Technical Support is available Monday through Friday, 8am to 5pm EST.

V100 Wireless Headset System FAQs

Before you use the V100 for the first time, you should charge the unit for at least 6 hours. With a full charge, the V100 has up to 10 hours of continuous talk time and up to 120 hours of standby time. When the headset is not in use, recharge the headset by returning it to the base station.

There are both visual and audio indicators when the battery is getting low.

Low battery charge:

  • 1 short beep every 15 seconds
  • Flashes every 20 seconds

After the headset’s initial charge, it will take approximately three hours to recharge the headset fully.

Perhaps. The first thing you will need is a phone with a 4-conductor* (RJ11) headset port (what most phone systems found in contact centers and professional offices have). Secondly, the phone’s programmable options must include set-up for automatic off-hook and headset options. *Phones with 2.5mm / 3.5mm headset ports may also be operable. Please call VXi technical support at 800-742-8588 for further assistance.

Set-up Instructions:

  1. Leave telephone handset plugged into the telephone.
  2. Plug the V100 power cord (green dot on base) into the electrical outlet.
  3. Plug the V100 base jack cord (orange dot on base) into the headset port on the telephone.
  4. Make sure the V100 base station is set to Lifter Mode. (Press the mode button on the base and check indicator light on front of base.)
  5. Program your phone for automatic off-hook and headset option. Consult your phone user guide, IT administrator or phone vendor for assistance.
  6. Make a call by pressing the ON/OFF button on the V100 headset. When you hear a dial tone in the headset, dial the phone as usual.
  7. End a call by pressing the ON/OFF button on the V100 headset.
  8. Answer a call by pressing the ON/OFF button on the V100 headset.

The V100 wireless headset system is not a Bluetooth® system. The V100 system uses 1.9GHz DECT 6.0 technology. Although both Bluetooth and 1.9GHz are used for telecommunications, 1.9GHz DECT 6.0 is a frequency used only for voice and telecommunications. Bluetooth however, uses the 2.4GHz frequency, which is also used by Wi-Fi and wireless networks. The DECT 6.0 technology works very well at sending the radio signal (your call) up to 300’ from the base station, while Bluetooth typically will send the radio signal 33 to 66 feet from the phone to the headset and back.

The V100 accommodates up to two wireless headsets on one base station. The original V100 headset is registered and paired at the factory. However if you wish to add a second headset, you must register/pair it with the V100 before use. Make sure that the battery is properly installed. Place the headset into the base station and charge it for at least five minutes. Remove the headset from the base station. Press and hold the PAIR button until the MUTE indicator turns ON (about four seconds). Release the PAIR button. Return the headset to the base station until registration is complete (about 30 seconds). The MUTE indicator will turn OFF. To verify that registration is successful, press the headset ON/OFF button and dial as you normally would. If registration is not successful, the headset ON/OFF button flashes 2 times, every 5 seconds. Repeat the above process. If still not successful, remove the headset from the base station and reset the system by pressing ON/OFF on the headset. Unplug power from the base station, wait 15 seconds, and plug the power back in.

Yes. The V100 system is designed to work with the L50 remote handset lifter and lets you answer calls anywhere within the headset’s 300 foot range. In addition, some phone systems that have a dedicated headset port and a hands-free/wireless headset handling option will allow you to answer your phone remotely using the V100, without using the L50 handset lifter.

The V100’s range is determined largely by the environment where it is being used. The best range will be achieved in an environment where there are not many walls or obstacles to interfere with the signal, such as in an open-concept office space.

Yes. You can pair up to two headsets to a single base station. You must register each new headset with the base station before use. Note - you must de-register a headset from its original base station before you can register it to a different base station. To help identify the headsets, the first registered headset (primary user) has a blue ON/OFF light. The second registered headset (secondary user) has an orange ON/OFF light. On unregistered headsets, half of the ON/OFF light is blue and the other half is orange.

You must de-register a headset from its original base station before you can register it to a different base station. To do this, press and hold the PAIR button (at least 10 seconds) until the MUTE indicator turns ON and starts to flash. Release the PAIR button. While the MUTE indicator is still flashing, immediately press and release the PAIR button again. If de-registration was successful, the MUTE indicator is OFF and the headset ON/OFF button flashes 2 times, every 5 seconds. If the de-registration process was not successful, repeat the process. If still not successful, remove headset from the base station and reset system by pressing ON/OFF on the headset. Unplug power from the base station, wait 15 seconds, and plug power back in. During the de-registering process of the second headset, the first headset may also become de-registered. If this happens, re-register the first headset to the base station again.

You can use 50+ units in a typical office environment (3,000 sq. ft.). The number of units will largely depend upon the number of people using their headsets at any one time and the configuration of the office where the headsets are being used. The more space that there is between each V100 will increase the number of headsets that can be used. For example, an office building with multiple floors will be able to use significantly more than 50 V100 headsets. In addition, if the V100 is being used in an environment where most users are not typically on the phone at the same time, this will increase the number of units that can be used in a single area.

Yes. Once both headsets (primary and secondary) are registered to the same base station, either user (primary or secondary) can answer or drop in and out of an active call at any time without disconnecting it. As long as one of the two headsets is ON and part of the active call, the call will not end. The call will only end when both primary and secondary headset users press the headset OFF button, or the party on the opposite end of the call hangs up.

Example: Primary headset user establishes a call. Secondary user (that has already registered the secondary headset to the primary user’s base station before the call began) joins the call by pressing the headset ON button. Primary user needs to exit the call and pushes the headset OFF button to leave the call. The call remains established between the secondary headset user and the party on the opposite end of the call. If the primary user would like to rejoin the call, they simply press the headset ON button. The call will only end when both the primary and secondary headset users press their headset OFF button, or the party on the opposite end of the call hangs up.

Yes. The V100 is designed to be used with both analog (typically found in homes and small offices) and digital and VoIP phone systems (typically used in professional offices and enterprise settings). The V100 includes cords to set up the unit for both home and office environments.

Yes. You may charge a second headset on a base station while the first headset is in use.

How do I install the V100 with a phone that has a headset port?

Note: This option will enable you to use the telephone's headset button to make, end or answer a call instead of removing the telephone handset from the cradle.

  1. Plug the V100 power cord (green dot on base) into the electrical outlet.
  2. Plug the V100 base jack cord (orange dot on base) into the headset port on the telephone.
  3. Charge the headset in the base station for 6 hours for a full charge.
  4. Make sure the V100 base station is set to Lifter Mode. (Press the mode button on the base and check indicator light on front of the base).
  5. Make a call by pressing the telephone headset button.
  6. Turn headset on by pressing ON/OFF button on the headset (blue light will flash) and dial as you normally would.
  7. To end the call, press the telephone headset button.
  8. To answer a call, press the telephone headset button (headset must be on).

VXi Passport, VXi Tria, and VXi UC ProSet Headset FAQs

The headband is very flexible and can easily be adjusted by gently flexing outward to loosen or inward to tighten for optimal fit.

  Adjust-Headset-02_2.jpg   

To make the fit of the headset tighter, gently close the ends of the steel headband inward towards each other and let one side cross in front of the other.                                           

  Adjust-Headset-01_2.jpg

To expand the headset so it fits more loosely on your head, gently flex the ends of the steel headband in the outward direction.

Yes. VXi corded headsets are compatible with VXi, Plantronics and GN Netcom cords and amplifiers, protecting your existing investment while allowing you to upgrade your headset.

VXi corded headsets have a 2 year manufacturer's warranty from the date of purchase. To read the full warranty, go to the Warranty Policies  page of this website under the Customer Care tab.

Since VXi does not sell directly to the public, we do not accept returns. Please contact the company that you purchased the product from and follow their return policy directions.

  1. Plug the headset into the port nearest the front of your phone.
  2. Press the program key, then touch 10 on the phone's dial pad. This is the transmit program. The handset/headset program will appear by displaying a 123 with a cursor flashing beside one of the numbers. The number 1 program establishes compatibility with the VXi Passport headset. To move the cursor to position 1, touch 1 on the phone's dial pad, then touch program again. The transmit program is now set.
  3. To obtain maximum receive volume, touch program again then 00 on the dial pad. The receive program will display 1234 with a cursor flashing beside one of the numbers. The number 4 program establishes maximum volume for VXi headsets. To move the cursor, touch number 4 on the dial pad, then program again. The receive program is now set. You are now able to adjust the volume up and down using your volume rocker bar.
  4. For optimal performance, the gain on the SL-1 switch should be set at 57.75 Db.

Note: If you prefer personal transmit or volume control, use the VXi Everon Multipurpose amplifier.

VXi Everon Multipurpose Amplifier FAQs

The VXi Everon multipurpose amplifier is easy to set up. For most phones, simply insert two AA batteries and set the compatibility switches to A-4.

The following phone systems do not require batteries. Set the compatibility switches as indicated:

  • Carbon: Position A and Position 1
  • Merlin: Position A or B and Position 2
  • Lucent: 6400-8400; Position B and Position 2
  • All other electronic phones that can be powered from the handset cord: Position A or B and Position 3

Troubleshooting

In the unlikely event that your telephone system does not work wtih the above settings, please follow the instructions below to discover the correct setting for your phone.

  1. Put on the headset
  2. Lift handset from the cradle to obtain a dial tone
  3. Adjust the receive volume by listening to the dial tone and testing all of these settings to see which one sounds the best:
    1. A-1, A-2, A-3, A-4
    2. B-1, B-2, B-3, B-4

 

BlueParrott FAQs

The BlueParrott B150 is an over-the-head headset. It is a black headset with no printing on the headset above the multifunction button.

The BlueParrott B250 is an over-the-head headset. It is painted dark gray and has BlueParrott printed above the multifunction button.

The B250-XT is an over-the-head headset. It is painted dark blue and has BlueParrott and B250-XT printed above the multifunction button.

The Xpressway is a convertible headset with three wearing styles. The case is black with BlueParrott printed above the multifunction button.

The B250XT is an over the head style Bluetooth headset with the  following features:

  • Xtreme Noise Suppression™ eliminates background noise
  • Flexible gooseneck microphone boom to ensure proper microphone placement for optimal sound quality
  • Superior speaker volume to ensure you can hear the person on the other end of the call
  • Up to16+ hours of talk time or 150 hours standby with a single charge
  • Left ear and right ear wearing option
  • Design for all-day wearing comfort and includes foam and leatherette ear cushions
  • Ability to turn lights off for night-time driving
  • Volume adjustment and mute at the touch of a button
  • Up to 66 foot range* (*local environmental factors and line of sight can impact range)
  • Includes AC and car charging adapters

The Xpressway is a convertible style Bluetooth headset which has three wearing styles and the following features:

  • Xtreme Noise Suppression™ eliminates background noise
  • Superior speaker volume to ensure you can hear the person on the other end of the call
  • Up to16+ hours of talk time or 150 hours standby with a single charge
  • Three wearing styles – Over the head, over the ear, behind the neck
  • Design for all-day wearing comfort and includes foam and leatherette ear cushions
  • Volume adjustment and mute at the touch of a button
  • Up to 66 foot range* (*local environmental factors and line of sight can impact range)
  • 128 bit secure digital encryption
  • Includes AC, car, and USB charging options

The Xpressway provides all the benefits of the B250-XT, and also includes the following features:

  • Convertible with three-wearing styles, so you can choose the wearing style that your prefer
  • Multipoint pairing to allow you to be paired to two Bluetooth devices at the same time
  • USB charging

The pass code for all BlueParrott headsets is four zeros (0000)

Please make sure that you have already placed the headset on the charger for at least 12 full, uninterrupted hours before proceeding.

The first step in the “Pairing” process is to make sure the headset is powered off. There will be no flashing lights on the headset.

To power off, press and hold the Multi-Function button until you hear two descending tones in the receiver. There should be no flashing lights on the headset. Monitor the headset for at least ten seconds to ensure that there are no lights flashing.

Next, place the headset in “Pairing Mode”.  Press and hold in the Multi-Function button until you hear a total of 6 ascending tones (two ascending tones, followed by four more additional tones). The Multi-Function button should now be flashing Alternating Red and Blue. The headset is now in “Pairing” mode.

Next, go to the Bluetooth feature on your cell phone and select Search for Device or Add New Device to begin searching for the headset. When Bluetooth devices are discovered, your cell phone should show available devices.

Select the item labeled as the VXi B250XT headset you are pairing to this phone and press the selection button on your cell phone to pair the B250XT headset to your cell phone.

You may be prompted to enter in a “Pass Key Code” on your phone, which is 0000. Enter this code and you should see an indication that the Bluetooth has identified the Headset and connected to it. If there is a prompt to connect to the Headset, press Yes.

Once connected, the lights on the headset will now turn to a single flashing blue light, which flashes every second or so.

You are now ready to make or take a call.

NOTE: There are many different cellular phones on the market and is not practical to try and detail pairing instructions for every cell phone on this site. Each phone may have different menus, settings, and paths necessary to establish the Bluetooth connection to your headset.

Please make sure that you have already placed the headset on the charger for at least 12 full, uninterrupted hours before proceeding.

The first step in the “Pairing” process is to make sure the headset is powered off. There will be no flashing lights on the headset.

To power off, press and hold the Multi-Function button until you hear two descending tones in the receiver. There should be no flashing lights on the headset. Monitor the headset for at least ten seconds to ensure that there are no lights flashing.

Next, place the headset in “Pairing Mode”.  Press and hold in the Multi-Function button for about 6 seconds until you hear a total of 6 ascending tones (two ascending tones, followed by four more additional tones). The Multi-Function button should now be flashing rapidly Blue. The headset is now in “Pairing” mode.

Next, go to the Bluetooth feature on your cell phone and select Search for Device or Add New Device to begin searching for the headset. When Bluetooth devices are discovered, your cell phone should show available devices under “Add New Device.”

Select the item labeled as the VXi Xpressway headset you are pairing to this phone and press the selection button on your cell phone to pair the Xpressway headset to your cell phone.

You may be prompted to enter in a “Pass Key Code” on your phone, which is 0000. Enter this code and you should see an indication that the Bluetooth has identified the Headset and connected to it. If there is a prompt to connect to the Headset, press Yes.

Once connected, the lights on the headset will now turn to a single flashing blue light, which flashes once every four seconds or so.

You are now ready to make or take a call. (If you press 1 time while in stand-by it will prompt voice command if the phone supports voice command function) 

NOTE: There are many different cellular phones on the market and is not practical to try and detail pairing instructions for every cell phone on this site. Each phone may have different menus, settings, and paths necessary to establish the Bluetooth connection to your headset.

Multipoint provides the ability to use 2 devices with the same headset. The B250-XT does not support Multipoint but the Xpressway does.

The Xpressway will monitor the 2 devices (such as cell phones) which are paired to the headset. If one of the devices becomes active, such as an incoming call, the headset will disconnect from the device not in use until the device in use is no longer being used. The headset will then continue to monitor both devices until one of the devices requests the headset to act.

Note: Only one device can be used with the headset at any one time.

No. The batteries for the B250-XT and Xpressway are not user-changeable. If you believe that your headset requires a new battery, please contact Technical Support at 800-742-8588.

No. You cannot over charge or damage the battery when you leave it on the charger (provided you use the charger that came from VXi with your headset).

Yes. Red simply indicates that it is in charging mode. It does not need to go to green (except during initial installation) to use the headset but is recommended to assure a full charge has been received. You may continue to use it as you normally would. When the battery runs low, you will hear a double beep in your earpiece every 30 seconds or so. Also, when the headset battery is low, the multifunction button will flash red every few seconds.

The BlueParrott headset utilizes a professional grade noise canceling microphone. To get the best performance from this microphone, check these two things:

  1. The microphone has the word "TALK", a small dot imprinted on it under the microphone cushion, or the microphone has a flat surface. This must face your mouth.
  2. For good quality voice input and effective background noise cancellation, be sure to position the microphone a finger's width away from your face, just below your bottom lip.

VXI’s BlueParrott headset is designed using Bluetooth technology. The standard range for Bluetooth technology is about 30 feet. We have enhanced this range with improved antennas in the headset to help enhance range. Our systems range can extend the range up to 75 feet. Certain environmental conditions can inhibit radio wave transmission, such as metal beams, obstructions, and electrical interference. Considering Bluetooth is a two way communications link the host Blue tooth device (Phone, PC, etc) must also support this type of range.

Headset audio quality will degrade and sound noisy when you travel out of range.

You may either adjust the volume level in your ear by depressing the lower two volume buttons on the side of the headset. The middle button is volume up. The bottom button is volume down. If you are using a cellular phone, computer, or office phone, the volume controls of the host will also affect the volume of the headset.

If you hear a continuous or low level sound, it is likely a function of the Bluetooth technology and would occur to some degree in any Bluetooth headset. Fortunately, the BlueParrott has enhanced antennas which should eliminate much of those sounds. Yet, because the BlueParrott headset uses such high quality speakers and microphones, it is likely that that sound may be slightly more apparent to some users. If it is more intermittent, you may be getting out of range.

If you plan to use the BlueParrott headset regularly with your cell phone’s voice dialing feature, it is best to initially save your voice tags using the BlueParrott headset.

If you wish to alternate using the Blue Parrott headset and calling directly into the phone, you will get the best accuracy if you record each tag two times- one with the headset and one without. Simply name them differently. For instance Name= “Bob Smith Headset” for the one created with the headset, and Name= “Bob Smith phone” for the one created with the phone.

Also, by using longer names on your voice tags, it will increase the likelihood that the cellular phone will be able to accurately recognize the name you are speaking. For instance it is more likely to recognize “Valerie Smith” over “Val Smith”.

The voice dialing feature is a phone feature and not provided by the Headset. If the phones Bluetooth stack supports voice dialing the Headset will as well.

The BlueParrott headset supports versions of both the handsfree and headset profiles.

The headset may respond faster if you eliminate any unused and unneeded devices from the list of paired devices on the headset or cellular phone. See the devices manual for instructions on how to un-pair devices. Also, there may be interference in the environment that you are using the headset. It may be useful to distance yourself from any metal or wireless devices.

You may need to power the phone off and then on again. Just like rebooting typically resets a PC when your computer is acting up, restarting the phone will also help eliminate some problems.

The MFB will flash an indicator light once every second.  (Note* If you have deactivated the lights you can determine the state your headset is in, ON or OFF, by pressing and holding the MFB while listening for the 2 ascending (powering ON) or 2 descending (powering OFF) tones) If the indicator lights are active and the headset is ON but not CONNECTED, the MFB will flash a RED indicator once every second.

For instructions on how to turn Off and On the indicator lights of your headset see the “How do I turn off the indicator lights of my B250-XT or my Xpressway” FAQ

The MFB will flash Blue once every second

The MFB will flash an indicator light once every second.  (Note* If you have deactivated the lights you can determine the state your headset is in, ON or OFF, by pressing and holding the MFB while listening for the 2 ascending (powering ON) or 2 descending (powering OFF) tones) If the indicator lights are active and the headset is ON but not CONNECTED, the MFB will flash a Blue indicator light once every second.

For instructions on how to turn Off and On the indicator lights of your headset see the “How do I turn off the indicator lights of my B250-XT or my Xpressway” FAQ.

The MFB will flash Blue once every four seconds.

The last thing you might want to try is pairing the headset to another phone to see if the problem follows the headset or the phone. If the headset works on another phone then you may want to look at some of the options on the phone or reset both the cell phone and the headset.

Reset for the phone – remove all Bluetooth devices. Once all devices are removed then turn off the phone and remove the battery for 15 minutes then replace the battery in the phone.

Reset for the headset – With the headset on, hold the up and down volume keys at the same time for 6 seconds (until you hear a double beep) then plug in one of the chargers for 10 seconds.

Turn on the phone and let it power up. Pair the headset to the phone.

Xpressway - While the headset is ON quickly press and release the Volume Up and Volume Down at the same time.  Note: The indicator lights will remain OFF when the headset is not on the charger until you reactivate them by quickly pressing and releasing the Volume Up and Volume Down buttons at the same time.

B250-XT - The headset MUST be connected to the phone or device before turning the lights on or off. While the headset is ON quickly press and release the Volume Up and Volume Down buttons at the same time.  Note: The indicator lights will remain OFF when the headset is not on the charger until you reactivate them by quickly pressing and releasing the Volume Up and Volume Down buttons at the same time.

Bluetooth dongle is a device which plugs into a computer’s USB port and provides Bluetooth capabilities. At the present time, VXI does not sell Bluetooth dongles. Bluetooth dongles are available from most major electronics resellers.

VXi BlueParrott headsets have a 1 year manufacturer’s warranty from the date of purchase. To read the full warranty, go to the Warranty Policies  page of this website under the Customer Care tab.

Please contact Technical Support at 800-742-8588 or technicalsupport@vxicorp.com for a Return Authorization number which must be placed on the return box. Please note, more often times than not, the product may seem like it is not working, when in fact it was simply not installed correctly. We suggest reading through your manual, reviewing instructions in the Customer Support section of our website and seeking assistance from our Technical Support team to make sure that your products are installed correctly.

Since VXI does not sell directly to the public, we do not accept returns. If you need to return a BlueParrott headset, you should check the return policy from the store or website where you purchased it. Resellers and Distributors should contact their sales representative for their specific needs.

BlueParrott headsets are designed, developed, and manufactured by VXi Corporation, an industry leader in providing innovative, high quality voice communications products and solutions. VXi’s products meet rigorous quality, reliability and performance standards. BlueParrott headsets receive rigorous testing for:

  • Durability through extensive physical and materials testing,
  • Performance and comfort through life and field testing conducted at professional contact centers
  • Audio input and output and other system features through extensive electronics testing.

Yes. You may use the BlueParrott with a Bluetooth enabled PC using software such as softphone client to provide Internet telephony (VoIP).

BlueParrott headsets are available directly from most major truck stops in the U.S. as well as from some major home electronics, office supply retailers and electronics specialty stores. For a list of authorized VXi Resellers, please go to the Where to Buy tab on this website.

You may contact Technical Support by calling 800-742-8588 or email technicalsupport@vxicorp.com. Technical Support is available Monday through Friday 8am to 5pm EST.

Depending on which headset model you have, you will find the serial number in one of two locations, either on a sticker under the earpiece cushion or engraved into the headset. 

On the B250-XT or B250-XT+, the serial number is located on the earpiece under the cushion (as shown below). 

B250XT_SN_JL.JPG

On the Xpressway, it is located above the earpiece connector.

Xpressway-Serial-Number.jpg

On the Xpress, it is located below the earpiece connector.

XpressSN.jpg

 

The provided pairing contained in each BlueParrott headset user guide is specific to each headset model and can be located on the headset product page. For pairing information on a variety of different cell phones types, we recommend www.phonescoop.com as a great resource for finding information on your cell phone model, or visit the cell phone manufacturer's website.