VXi needs MVPs

The position of Senior Electronic Engineer is responsible for wired and wireless headset designs and prototypes for VXi to profitably market. The Sr. Electronic Engineer will work closely with the Engineering team, Marketing, and Manufacturing functions to design and develop new products and product enhancements. Reporting to VXi’s Vice President of Engineering the Sr. Electronic Engineer will be responsible for directing and carrying out the following items:

• Architecting complex board designs along with detailed follow through and execution. The Sr. Electronic Engineer will be expected to solve complex technical problems both at a theoretical level and at a hands on level
• Articulating complex technical concepts into more intuitive and forward looking summaries
• Specializing in a wide range of technical areas; keeps current with emerging technologies and industry trends
• Particular focus is to be placed on advances in Bluetooth technology and in the best ways to leverage these advances into our products
• Researching detailed technical data from many abstract sources both technical and competitive; in concert with the VP of Engineering, piecing together a technology roadmap that complements our product direction
• Providing support in the resolution of technical problems
• As a senior electronics engineer this role requires taking the lead from conception through development and on to deployment of electronic products
• Generating periodic progress reports for the VP of Engineering
• Ability to manage and make trade-offs between cost and product attributes
• Assisting in the evaluation of new technologies relevant to VXi

Qualifications:

• Capable of theoretical design foundation, augmented by solid experimental work, debug and root cause analysis
• Have a proven technical competency and experience in the successful development of high production volume two way audio wired and wireless products
• Ability to act as a mentor to others, be able to discuss and brainstorm ideas with Engineers and Product Managers
• Be a creative and technically focused engineer with experience of project management and team leading
• Able to offer technical advice to customers and colleagues, manage and participate in design activities, and also assist with writing proposals or white papers and aiding the sales team
• Skilled at being a good team member and be able to act, on occasion, as a team leader in the development of electronics systems
• Strong engineering skills, capable of wearing many hats in a small and dynamic engineering team
• Experience in working with Asia based third party manufacturing partners
• 7-10+ years of relevant technical experience
• At least 2+ years experience working in a cross functional environment that includes product road mapping, product definition, and working with Product Management personnel
• Highly motivated, self-confident, detail oriented and attracted to challenging opportunities
• Skilled in successful interaction with every level in the company
• Display solid interpersonal skills including strong written and verbal communication capabilities.
• BS and MS degree or equivalent in a relevant technical discipline such as electrical engineering with RF and firm ware development exposure
• Capable in both analog and digital hardware design skills, including firmware
• Must be comfortable around op amps, power supplies, audio filtering, automatic gain control, voice switching
• Embedded controller experience is required
• An understanding of noise reduction algorithms and digital techniques is required
• General knowledge in noise cancelling and active noise reduction technologies is a distinct plus
• Analog work with audio amplification such as telephony or music applications is a plus
• Bluetooth experience is desirable
• Acoustics background is a plus
• A telecom background is a plus, VOIP, USB, DSP, signal processing of noise a plus.
• Time domain and frequency domain analysis is required
• A team player who can drive as needed. Capable of theoretical design foundation, augmented by solid experimental work, debug and root cause analysis

In summary, the Senior Electrical Engineer will be an integral part of VXi’s engineering team effort to bring new products to new and existing markets that will fuel VXi’s continued growth.

This position will provide field support for pre-and post-sales to ensure the stable installation and operation of customer purchased VXi products (hardware and software).This includes installing, configuring, trouble shooting, maintaining, supporting, training and optimizing all of VXi’s products and at times could also include VXi OEM products. This role will interface directly with customers, distributors, resellers, OEM’s, engineering, sales and various levels of management in an effort to manage, install and/or resolve system installation issues, product performance issues, installation facilitation, and user quality improvements.         

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
Provide on-site and/or phone Technical Product support and installation

• Install, troubleshoot and maintain VXi’s products at key customer installs
• Identify, analyze and if need be, repair and or recommend solutions to customer issues to assure a smooth and timely installation and/or problem resolution
• Provide technical product training and basic user functionality training to key customers when required
• Support customer centric programs like blitz days, trade shows, and workshops with technical expertise/product knowledge
• Resolve customer issues with hardware and software related issues on VXi products/technology
• Ensure customer satisfaction is maintained at key customer accounts
• Escalate technical issues to Engineering/R&D/Product Marketing/QA
• Escalate customer issues to Sales/Customer Service/After Market Services/QA
• Provide product feedback/customer suggestions to Engineering/Product Marketing
• Provide ongoing training to improve overall Field support satisfaction
• Interact with Customer Support, Sales, Product Marketing, and Senior Management to continually evaluate and improve the product support solutions channel and strategy
• Support the implementation of the help desk tracking system, with recommendations for continuous improvement from the system and end user perspectives
• Remain flexible in filling other project roles as required

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

• Involve other team members to establish best practices/decisions
• Act independently when required
• A customer centric, customer comes first, customer satisfaction mentality
• Knowledgeable with commercial communication systems; both front-end and back-end systems such as Cisco, Avaya, Microsoft etc. United Communication (UC) knowledge/experience a plus
• Technical troubleshooting abilities with both hardware and software
• Bluetooth and other wireless communication configuration knowledge
• Solid presentation and written communication skills
• Strong interpersonal skills, supported by strong analytical, problem solving and negotiating skills

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Computer Science or related field experience
• 2-5 years of experience in client services/business, previous field or help desk experience necessary
• Ability to travel to customer sites whenever needed

WORKING HOURS:

• Normal hours of work range from 8:00 AM to 5:00 PM
• Hours may vary and will require evening and weekend work as directed by the company needs.

TOOLS AND EQUIPMENT USED:

• Typical office equipment
• Various hand held tools and electronic debugging tools
• Competitive products
• Various phones/software packages

TRAVEL: Up to 75%

DEPARTMENT: Operations

TITLE OF SUPERVISOR:  Customer Service Manager

REQUIRED LICENSES:  Valid driver’s license

SAFETY HAZARDS: Minimal hazards

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed in a remote office/facility location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The primary responsibility of the Inside Sales Representative (ISR) is to identify and close new business opportunities, increase revenue with our existing customer base and provide leads to our channel partners. ISR’s are responsible for selling the complete portfolio of VXi’s products within their specific territory. They will identify key decision makers, profile accounts, assess revenue potential, present solutions and coordinate the closing of deals with Regional Sales Managers and channel partners.

Successful candidates will have a “Hunter” mentality and a successful track record of telephone sales. They should be a self-starter, energetic, entrepreneurial, enjoy selling and have a strong desire and work ethic to succeed. 

The typical day of an Inside Sales Representative includes:

• 40% New business development activities (phone calls, emails, strategizing etc)
• 25% Existing business development activities (phone calls, emails, strategizing etc)
• 20% Communicate with VXi’s channel partners and Outside Sales Team regarding account and territory development
• 15% Database management, meetings, research, training, etc.

Key Measurements of success

• Revenue quota achievement
• Leads passed to channel partners
• Appointments set for Regional Sales Managers
• Account knowledge (number of Detailed Account Assessments completed)
• Talk Time with end-user’s and number of daily phone dials

Responsibilities include:

• Meet or exceed revenue quota and performance metrics goals
• Identify new business opportunities and their decision makers, increase revenue in existing accounts and follow through until the sale is closed
• Pass qualified leads to VXi’s channel partners
• Communicate and collaborate with Regional Sales Manager overseeing the territory
• Accurately forecast business opportunities by customer, channel partner, product, revenue, probability and timeframe
• Communicate directly with customers and channel partners; recommend solutions based on customer needs and secure agreement for product evaluations; develop rapport and gather information that will allow us to improve our relations and close business
• Perform data input in a highly accurate and timely fashion on all customer and channel partner contacts according to the customer information database system parameters
• Take a creative, logical, analytical approach to sales; be willing to try new approaches as may be required by the company and the market place
• Enthusiastic participation in sales meetings and training to improve your performance, enhance your skills and help build departmental expertise
• Willingness to implement various prospecting techniques to penetrate potential end user prospects
• Establishing, maintaining and growing territory through development of customer relationships
• Implementing conversational selling strategies and techniques
• Establishing call plans and objectives and taking all appropriate action to accomplish objectives every week

Qualifications:

• 2+ years Inside Sales experience
• Documented successful track record as an Inside Sales Representative in a New Business role with quota achievement and performance metrics accountability
• Experienced in solution selling with multi buyer types including C-Level Executives
• Experience with an indirect sales model is preferred
• Ability to set individual daily and weekly priorities
• Experience with contact management software
• PC literate.  Knowledge of and expertise with Microsoft Office products
• Excellent communication skills (verbal and written)
• AA Degree or equivalent work experience – Bachelor’s Degree a plus
• Knowledge of Spanish, French, German or Italian would be a plus

The Regional Sales Manager’s objective is to drive and manage the growth of VXi revenue in the specified territory. Working with strategic end users, distributors and resellers, your goal is to create and close new sales opportunities for VXi telephone headset products, through end users and channel partners. 

This Regional Sales Manager position will cover the Northeast territory, including Eastern Canada (Ontario, Quebec, Newfoundland, Nova Scotia, PEI), New England states as well as PA, NJ and NY. This position could be based anywhere in the assigned territory.

Responsibilities include conducting end user sales calls to present VXi products and solutions for their requirements.  You will also be responsible for conducting product training, sales training, and making joint sales calls to strategic end user accounts with our channel partners.  You will be responsible for signing up new channel partners.

The Regional Sales Manager will develop new end user business with a primary focus on converting accounts that have competing product installed. You will manage and utilize the resources available to target the accounts including your own lead generation results, VXi inside sales team, their leads, as well as channel partner referrals to target new end user opportunities.

The typical week of a Regional Sales Manager includes:

• 40% New business development activities (face-to-face end user and reseller meetings, emails, telephone calls, etc)
• 30% Existing business development activities (face to face end user and  reseller meetings, emails, telephone calls, etc)
• 30% Territory management, forecast planning, team meetings with Inside Sales Team and corporate management regarding account and territory strategy and development tactics; report generation

We are dealing with enterprise-level deal sizes, so our RSMs travel as much as 75%. Travel could be locally as well as overnight (3-4 days per week).

Key Measurements of success

• Monthly revenue quota achievement
• Consistent territory growth
• Closed end user opportunities
• Revenue growth from existing reseller partners
• Acquisition of new reseller partners
• # of face-to-face meetings with end users and resellers weekly
• # of new opportunities generated and closed
• Lead generation

Responsibilities include:

• Consistently meet or exceed revenue quota and performance metrics goals
• Creation and implementation of territory sales plan designed to exceed quota
• Communicate and collaborate with Inside sales team regarding execution of sales plan
• Target strategic end user accounts, develop and implement sales strategies for successful conversions and closes
• Identify new business opportunities and their decision makers, increase revenue in existing accounts and follow through until the sale is closed
• Accurately forecast business opportunities by customer, channel partner, product, revenue, probability and timeframe
• Communicate directly with customers and channel partners; recommend solutions based on customer needs and secure agreement for product evaluations; develop rapport and gather information that will allow us to improve our customer relations and close business
• Become expert in all VXi products and be able to communicate the product value and benefits to targeted end users and resellers
• Prospect to ensure that new customers and opportunities are being added to the pipeline on a consistent basis
• Take a creative, logical, analytical approach to sales; be willing to try new approaches as may be required by the company and the market place
• Enthusiastic participation in sales meetings and training to improve your performance, enhance your skills and help build departmental expertise
• Establishing, maintaining and growing territory through development of customer relationships
• Implementing conversational selling strategies and techniques
• Establishing key end user and reseller sales plans and objectives and taking all appropriate action to accomplish objectives every week

Qualifications:

• 4+ years Field Sales experience
• Documented successful track record as an Regional Sales Manager in a New Business role with quota achievement and performance metrics accountability
• Experienced in solution selling with multi buyer types including C-Level Executives
• Experience with an indirect sales model is preferred
• Ability to set individual daily and weekly priorities
• Experience with contact management software
• PC literate.  Knowledge of and expertise with Microsoft Office products
• Excellent communication skills (verbal and written)
• Bachelor’s Degree

The National Account Manager’s objective is to facilitate the growth of VXi revenue with specific named Global Accounts and Fortune 1000 businesses through conversion of competitive accounts. Working with strategic end users, distributors and resellers, your goal is to create and close new sales opportunities for VXi telephone headset products at targeted accounts. 

This position could be based anywhere in the assigned territory. 

Responsibilities include prospecting, developing and driving sales to targeted accounts that ensure that revenue targets are met.  Your duties will include conducting end user sales calls at multiple decision making levels to present VXi products and solutions for their requirements.  You will also be responsible for making joint sales calls as needed to strategic end user accounts with our channel partners.  

The National Account Manager will develop new end user business with a primary focus on converting accounts that have competing product installed. You will manage and utilize the resources available to convert these accounts including the VXi inside sales team, VXi Senior Management and channel partners.

The typical week of a National Account includes:

• 50% New business development activities (face to face end user meetings, emails, telephone calls, etc)
• 20% Existing business development activities (face to face end user & reseller meetings, emails, telephone calls,  etc)
• 30% Account management planning, forecast planning, strategy sessions with Inside Sales & VXi management regarding account strategy & development tactics; report generation

 Please note that this position is approximately 75% travel: both local and overnight 3 to 4 days per week

Key Measurements of success

• Monthly revenue quota achievement
• Consistent account growth and development
• # of new opportunities generated 
• # RFPs
• Closed end user opportunities
• # of face-to-face meetings with end users and resellers weekly

Responsibilities include:

• Consistently meet or exceed revenue quota and performance metrics goals
• Creation and implementation of named account sales plans designed to exceed quota
• Communicate and collaborate with Inside Sales regarding execution of sales plan
• Develop and implement sales strategies for successful conversions and closes
• Identify new business opportunities and their decision makers, increase revenue in existing accounts and follow through until the sale is closed
• Accurately Forecast business opportunities by customer, channel partner, product, revenue, probability and timeframe
• Communicate directly with customers and channel partners; recommend solutions based on customer needs and secure agreement for product evaluations; develop rapport and gather information that will allow us to improve our customer relations and close business
• Become expert in all VXi products and be able to communicate the product value and benefits to targeted end users and resellers
• Prospect to ensure that new opportunities are being added to the pipeline on a consistent basis
• Take a creative, logical, analytical approach to sales; be willing to try new approaches as may be required by the company and the market place
• Enthusiastic participation in sales meetings and training to improve your performance, enhance your skills and help build departmental expertise
• Establishing, maintaining and growing the business through development of customer relationships
• Implementing conversational selling strategies and techniques
• Establishing key end user and reseller sales plans and objectives and taking all appropriate action to accomplish objectives every week

Qualifications:

• 8+ years Field Sales experience
• Documented successful track record closing large (>$1M) strategic end user deals with quota achievement and performance metrics accountability
• Experienced in solution selling with multi buyer types including C-Level Executives
• Experience with an indirect sales model is preferred
• Ability to set individual daily and weekly priorities
• Proficiency with contact management software
• PC literate.  Knowledge of and expertise with Microsoft Office products
• Excellent communication skills (verbal & written)
• Bachelor’s Degree

PRIMARY PURPOSE OF THE JOB
This is a front line position for a can do, upbeat, self-starter that can take on any task and make it happen with minimal supervision.  This position provides proactive customer service and support for the company’s Distributor, Consumer, Call Center and Industrial market segments.  Contact with Customer Service is the first, and sometimes only experience customers and prospects have with VXi. Therefore, Customer Service Representatives must create an overall positive experience for VXi customers by successfully building relationships and resolving issues in a professional and courteous manner.  The Customer Service Representatives will service and support VXi’s customers, both pre and post sales.  They will act as a liaison between sales, customers, production, finance, manufacturing and shipping.

ESSENTIAL DUTIES (include but are not limited to)

1. Input, verify, schedule and provide tracking information for customer orders
2. Process account charges and credits
3. Input, verify, schedule and provide return authorization numbers for repair and exchanges to customers
4. Investigate and solve issues directly or indirectly related to customer ordered products or repairs
5. Verify product warranties   
6. Work with executive staff and other departments on special projects as directed.
7. Support VXi products via telephone, email and live online chat

REQUIRED EXPERIENCE
Five years Call Center/Customer Service experience; or BA/BS or Associates Degree in Business or Technical field with a minimum of 2 years experience; or combination of equivalent education and experience. Must have working knowledge of Microsoft Outlook, Word and Excel.  Experience with telephony and Bluetooth products a plus.

REQUIRED EDUCATION  
BA, BS or Associates Degree in Business or Technical field with a minimum of 2 years experience; or combination of education and equivalent work experience.

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other tasks and duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

PRIMARY PURPOSE OF THE JOB
This is a front line position for a technically oriented, can do, upbeat, self-starter that can multitask with minimal supervision.  This position provides technical support for the company’s Sales force as well as Distributor, Reseller, Consumer, Call Center and Industrial Market segments.  Contact with a Technical Support Representative is sometimes the first and only experience customers and prospects have with VXi. Therefore, the Technical Support Representative must create an overall positive experience for VXi customers by successfully offering solution options and resolving issues in a professional and courteous manner.  The Technical Support Representative will support VXi’s products and customers, both pre and post sales.  The Technical Support Representative must be able to complete all work in a timely and accurate manner.  
               
ESSENTIAL DUTIES

1. Accept and handle support requests through various methods
2. Successfully offer solution options and move customer issues to resolution
3. Follow up with customer’s if resolution requires multiple contacts or escalation
4. Escalate issues to management as necessary
5. Log calls, issues and resolutions into call tracking system
6. Provide pro-active technical support
7. Remain current on the latest products to remain technically proficient

REQUIRED EXPERIENCE

1. Minimum of 2 years Technical Support experience
2. Working knowledge of Microsoft Office Applications
3. Intermediate Computer and Microsoft Operating System experience
4. Knowledge of basic networking technology
5. Knowledge of cell phone technology
6. Knowledge of overall phone system functionality helpful
7. Troubleshooting skills are a must
8. Exceptional phone skills are a must

REQUIRED EDUCATION  

1. High School diploma
2. 2 years technical related training

The objective of the Director of Channel Sales is to increase VXi's market share through the growth and development of our existing Distribution and Reseller network, successful management of our Regional Sales team (Regional Sales Managers), and the acquisition of new channel partners.  Working with our distributors and resellers, along with the VXi sales team, your goal is to achieve our growth objectives in the Contact Center and Office enterprise market for VXi telephone headset solutions.  

This position could be based anywhere in the assigned territory.

Responsibilities include targeting and signing new channel partners, growing revenue with current channel partners and managing the VXi Regional Sales team that is working with these channel partners. You will manage the VXi Regional Sales team facilitating the attainment of their individual territory goals. Reporting to the VP of Sales, you will work with the VP of Sales, the Inside Sales Manager and Sr. Management to develop successful strategies for revenue growth and market penetration.  

The Director of Channel Sales will develop new channel business with a primary focus of adding VXi to distributor and resellers product portfolios and ensuring their success selling VXi. You will manage and utilize the resources available to these accounts including VXi Regional Sales Managers, inside sales and marketing to accomplish your objectives.

The typical week of the Director of Channel Sales includes:

• 40% - New business development activities (Regional Sales Manager and partner co-travel to end users, new reseller meetings, emails, telephone calls, etc)
• 30% - Existing business development activities (face-to-face reseller meetings, emails, telephone calls, etc)
• 30% - Territory management, forecast planning, team meetings with Regional Sales Team and corporate management regarding account and territory strategy and development tactics; report generation

Key Measurements of success

• Monthly revenue quota achievement
• Acquisition of new distribution and reseller partners
• Revenue growth from existing reseller partners
• Consistent co-travel with Regional Sales Manager team
• # of face-to-face meetings with key partners 
• Regional Sales Managers consistent performance to goals and quotas

Responsibilities include:

• Consistently meet or exceed revenue quota and performance metrics goals
• Creation and implementation of  sales plan designed to exceed quota
• In collaboration with distribution and key reseller partners develop quarterly sales plans and gain agreement to forecast targets
• Communicate and collaborate with Regional and Inside sales teams regarding execution of partner and territory sales plans
• Working with Regional Sales Managers, target strategic end user accounts, develop and implement sales strategies for successful conversions and closes
• Help the Regional Sales Manager to identify new business opportunities and their decision makers, increase revenue in existing accounts and follow through until the sale is closed
• Produce monthly revenue forecasts by key Contact Center and Office channel partners
• Become expert in all VXi products and be able to communicate the product value and benefits to targeted end users and resellers
• Prospect and network to identify new reseller and distribution partners
• Take a creative, logical, analytical approach to sales; be willing to try new approaches as may be required by the company and the market place
• Enthusiastic participation in sales meetings and training to improve your performance, enhance your skills and help build departmental expertise
• Establishing, maintaining and growing territory through development of customer relationships
• Implementing conversational selling strategies and techniques
• Establishing key end user and reseller sales plans and objectives and taking all appropriate action to accomplish objectives every week

Qualifications:

• 8+ years field sales and 3+ years of sales management experience
• Documented successful track record as a Sales Manager with quota achievement and performance metrics accountability
• Experienced in solution selling with multi buyer types including C-Level Executives
• Experience with an indirect sales model is preferred
• Willingness and ability to travel as much as 75% of the time. Travel could be local as well as overnight (3 - 4 days per week)
• Ability to set individual daily and weekly priorities
• Experience with contact management software
• PC literate.  Knowledge of and expertise with Microsoft Office products
• Excellent communication skills (verbal & written)
• Bachelor's Degree